Stewarding, Spectator Safety and Conflict Mangagement E-Learning  available Nationwide

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spectator safety

Spectator Safety - Cost £200

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 understanding stewarding at spectator events qualification in a fun and interactive way. Learners successfully completing this course and its subsequent assessment will achieve the knowledge components of the Highfield Level 2 Award in Understanding Stewarding at Spectator Events (RQF).

Why Choose an E-Learning Course?

E-Learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:
• interactive exercises/gaming
• media-rich content
• interactive 3D scenarios
• content provided by market leading experts
• relevant photography and illustrations
• multi-generational content and style
• and much more

What Does It Cover?

The content of this course perfectly matches the knowledge components of the Highfield Level 2 NVQ Certificate in Spectator Safety and the Highfield Level 2 Award in Understanding Stewarding at Spectator Events (RQF). The topics covered include:
• prepare for spectator events
• control the entry, exit and movement of people at spectator events
• monitor spectators and deal with crowd problems
• deal with accidents and emergencies
• managing conflict
• supporting the work of the team and organisation

Understanding Stewarding at spectator Events - Cost £180

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 NVQ certificate in spectator safety qualification and a level 2 award in understanding stewarding at spectator events qualification in a fun and interactive way.

Why Choose an E-Learning Course?

E-Learning e-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:
• interactive exercises/gaming
• media-rich content
• interactive 3D scenarios
• content provided by market leading experts
• relevant photography and illustrations
• multi-generational content and style
• and much more

What Does It Cover?

The content of this course perfectly matches the knowledge components syllabus of the E-Learning Level 2 Award in Understanding Stewarding at Spectator Events (RQF). These are:
• prepare for spectator events
• control the entry, exit and movement of people at spectator events
• monitoring spectators and deal with crowd problems
• dealing with accidents and emergencies

communication

Communication - Cost £15

Effective communication in the workplace is integral to a company’s culture and business success.
Whether it’s face-to-face verbal communication in the office, or non-verbal communication like a quick email to a customer, getting the right message to the right person can be vital.
Good communication can mitigate conflict and improve engagement among employees. It can also create better relationships, both internally and with customers, that result in a more talented, productive workforce.

The Course

The E-learning Short Course in Communication is designed to help your organisation understand the importance of good communication.
Learners on the course will learn what communication is, the different types of communication and the importance of context in communication. It will equip learners with the tools to identify barriers to communication
and how to overcome them. Finally, learners will understand the importance of effective communication in the workplace and the potential consequences of ineffective communication.

Areas Covered

• The communication cycle
• Communication in different contexts
• Types of communication
• Barriers to communication
• Inclusive communication
• Overcoming barriers to communication
• Effective communication in the workplace
• Consequences of ineffective communication

Who Is It Aimed At?

E-learning’s Short Course in Communication is ideal for all levels of employee within a business and as part of the induction process for new employees.
The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Prerequisites

No prior knowledge needed.

Duration

20 - 40 minutes.

Managing Conflict - Cost £15

Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and reputational damage.
Unfortunately, from time to time, we all find ourselves in a conflict situation. Knowing how to effectively and confidently diffuse such situations is vital to reduce the risk of threatening or abusive behaviour in the workplace.
Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce.

The Course

This E-learning Short Course in Managing Conflict is designed to equip your organisation with the skills and confidence to effectively handle conflict situations.
Learners on the course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. It will equip learner’s with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour. The course also covers the various models and techniques that can be utilised to effectively manage conflict, and provides learners with an awareness of the potential damage conflict can cause.

Areas Covered

• What is workplace conflict?
• Responses to conflict
• Cultural differences
• Different ego types
• Breakdowns in communication
• The behavioural cycle
• The PEACE model
• Conflict with customers
• The HEAT technique
• Patterns of behaviour
• Distance zones
• Physical conflict warning and danger zones
• Impact factors
• The BAP strategy

Who Is It Aimed At?

E-learning’s Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.
The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Prerequisites

No prior knowledge needed.

Duration

20 - 40 minutes.

team work

Team Working - Cost £15

Working towards a common goal is vital in establishing a positive company culture and ensuring business objectives are met.
Teams in the workplace take many forms and sizes, but should always be bound by common objectives so that they work together to achieve a successful outcome.
Working as part of a team – along with relationship building and effective communication - is therefore integral to a business’s success.

The Course

This E-learning Short Course in Team Working is designed to help your organisation understand the importance of good communication.
Learners on the course will learn what teamwork is, and the different types of team and group personalities. It will equip learners with the tools to build effective relationships, highlight positive and negative characteristics
and what motivates a team. Finally, learners will understand the importance of self-analysis, reflection and the importance of feedback that ultimately leads to effective and efficient teamwork.

Areas Covered

• What is teamwork?
• Working effectively with colleagues
• Establishing good working relationships
• Group composition and teamwork
• Group personalities
• Positive and negative communication characteristics
• Active listening
• Motivation
• Self-analysis
• Feedback
• Why it is important to handle criticism positively

Who Is It Aimed At?

E-learning’s Short Course in Team Working is ideal for all levels of employee within a business and as part of the induction process for new employees.
The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Prerequisites

No prior knowledge needed.

Duration

20 - 40 minutes.

Personal Licence Holders, Doorman

Personal Licence Holders - Cost £100

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 award for personal licence holders qualification in a fun and interactive way. Following this course, you will be ready to sit the award for personal license holders (RQF) qualification through a recognised Highfield Qualifications centre.
e-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:
• interactive exercises/gaming
• media-rich content
• interactive 3D scenarios
• content provided by market leading experts
• relevant photography and illustrations
• multi-generational content and style
• and much more

Areas Covered

The course content has been written by leading experts in the field of licensing and learners will cover the following topics:

• licensing law
• personal licences
• premises licences
• the protection of children
• powers and enforcement
• temporary events
• responsible alcohol retailing

SCPLH E-learning (Level 6) - Cost £40

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to sit the Scottish Certificate for Personal Licence Holders (SCQF) qualification through a Highfield Qualifications centre.
e-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:
• interactive exercises/gaming
• media-rich content
• interactive 3D scenarios
• content provided by market leading experts
• relevant photography and illustrations
• multi-generational content and style
• and much more

Areas Covered

The course content has been written by leading experts in the field of Scottish licensing and learners will cover the following topics:

• licensing law
• personal licences
• premises licences
• the protection of children
• powers and enforcement
• temporary events
• responsible alcohol retailing

Contact us for Nationwide Training & E - Learning Courses

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